STEP 01
Capture
We take multi-angle images at every touchpoint — starting at bag drop, where the first set becomes the bag's reference profile and its condition record. No change to the workflow.
Checked baggage · below the wing
BagBridge
A tag can fail. The bag can't hide.
BagBridge identifies checked bags by appearance, inside the baggage handling system you already run. When the tag reader or tracking system comes up empty, BagBridge supplies the identity — before the bag reaches the exception queue.
What breaks today
Today's systems track custody, not the bag.
The industry has data about bags. Almost none of it comes from the bag. Identity, condition, size — these are largely absent from today's baggage records.
Between the scan points.
Resolution 753 tracks handoffs, not the bag. Between reads, the system knows where a bag should be — not where it is. Transfer handoffs are where that gap costs the most: 39 percent of mishandling happens there.
When the tag can't be read.
Three to five percent of bags drop into manual encoding. Someone walks the belt. Seventy percent of what a delayed bag costs is operational — recovery, rerouting, delivery.
On the bag itself.
Condition, size, whether the tag is even still attached. Damage claims get paid without evidence, because there isn't any.
And the tag isn't the only problem.
Tagging errors cause 4 percent of mishandling. The gaps between reads cause the rest.
The scale of it
The gap between reads is the expensive one.
Delayed bags · 2025
18.2M
75 percent of all mishandled volume.
Where it happens
39%
Of mishandling happens in transfer.
Tagging errors
4%
The gaps between reads cause the rest.
Cost of a delayed bag
70%
Operational, not compensation.
Source: SITA Baggage IT Insights, 20th edition, June 2026.
How BagBridge works
Identity that holds whether or not the tag reads.
STEP 02
Understand
At every checkpoint through the BHS, the bag is matched against its profile. Identity holds whether or not the tag reads.
STEP 03
Act
When the ATR returns a no-read, BagBridge supplies the correct license plate to the BHS before the bag hits the exception queue. Imagery and events flow to the operator dashboard and the BagTalk API.
Add-on modules
Same cameras. More questions answered.
Every module runs on the imagery BagBridge already captures — no new hardware.
No-read resolution
No-Read Resolution
Visual ID through the BHS, supplementing ATR and RFID at bag drop, sorter, ramp and carousel.
Screening assurance
SecureSight
Bag matching through CBIS screening, swap detection and abutted-bag separation. TSA-validated at Dallas Love Field.
Condition & damage
BagHygiene
Every capture doubles as an inspection — tag presence, visible damage, loose straps, wheel orientation, abutted bags, human intrusion. No new hardware.
Proof
Read rates up. No-reads recovered.
99.88%Read rate at Eindhoven with Vanderlande — up from 99.26%. Read-rate variance cut 7 times.
+8.08ptsDallas Love Field with TSA: 90.99 → 99.07%. 28,000 bags saved from CBRA inspection in 2025.
78.86%Save rate on ATR no-reads at Toronto Pearson — 99.34% combined.
93.07%Save rate on no-reads at Vancouver. Cross-airport matching YYZ → YVR proven.
2.2M+Unique bags matched across live operations.
"Far surpassed our expectations."
Allen Yuarata · YVR / Alaska Airlines
Get started
Start with one lane.
We prove the numbers on your own traffic before you commit to anything wider.